Refund Policy

Effective Date: 26 September 2026

At ATEVORA JEWELRY, we aim to provide high-quality jewelry and a reliable shopping experience. Please review our refund terms before placing an order.

1. Eligibility for Refund

A refund may be considered if:

• You receive a damaged or defective product.
• You receive an incorrect product.
• Your order cannot be fulfilled due to an issue on our side.

2. Customized & Personalized Products

Customized or personalized jewelry is generally not eligible for a refund or return, as it is created according to the customer's specifications.

3. Damaged Products

If your product arrives damaged, contact us as soon as possible after delivery. Please provide your order details and clear photographs/videos of the product and packaging for review.

4. Incorrect Products

If you receive an item different from what you ordered, contact us with your order details. After verification, we may offer a replacement or refund, depending on the circumstances.

5. Refund Processing

Once a refund is approved, the refund will be processed through the applicable payment method. Processing time may vary depending on the payment provider or bank.

6. Non-Refundable Situations

Refunds may not be provided for:

•  Change of mind
• Incorrect size selected by the customer
• Normal wear and tear
• Damage caused by improper use or care
• Customized or personalized products, except where the item is defective or incorrectly supplied